Forward to: Customer Security

ISP Customer Protection
Workflows

Ten detailed agent workflows for subscriber-facing protection services including parental controls, anti-phishing shields, safe browsing enforcement, content filtering customization, malware download prevention, privacy protection, ad fraud blocking, scam call domain detection, safe search enforcement, and subscriber security scoring — all powered by real-time domain intelligence enrichment.

1Intelligent Parental Controls

AI agent powers dynamic parental controls using IAB categories, web filtering, and persona data to accurately classify content and enforce age-appropriate browsing policies per subscriber profile.

1
Classify Domains by Age-Appropriateness
Agent enriches subscriber-accessed domains with IAB categories, web filtering classifications, and persona data to build multi-dimensional content ratings.
IAB Categories Web Filtering Personas /about
PARENTAL CONTROLS AGENT — REAL-TIME CLASSIFICATION ═════════════════════════════════════════════════════ PROFILE: Family plan — Child (age 8), Teen (age 14), Parent DOMAINS CLASSIFIED: 847 unique domains in last 24h CLASSIFICATION SAMPLE: coolmathgames.com IAB: Education > K-12 > Math Games Filter: Education/Reference Persona: Students, Parents, Teachers Rating: ALL AGES — Safe for children reddit.com IAB: Social Media > Forums > User-Generated Content Filter: Social Networking/Mixed Content Persona: General Audience, Adults Rating: TEEN 14+ — Blocked for child, allowed for teen betting-odds-live.com IAB: Gambling > Sports Betting Filter: Gambling Persona: Adult Gamblers Rating: ADULT 18+ — Blocked for child and teen
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Enforce Profile-Based Filtering
Agent applies filtering rules per family member profile, logging blocked attempts and providing activity summaries to parents.
/products Domain Ages
Domain Signal
new-social-app-teens.io — New social media app targeting teens. IAB: Social Media, Age: 47 days, Persona: "Gen Z Social Users." Web filtering: Social Networking. Content: user-generated, unmoderated. Recommend: block for child, allow with monitoring for teen.
TEEN 14+: New app — monitoring recommended
Sector Signal
12 new social media platforms targeting teens emerged this month. Domain intelligence enables instant classification of new apps before they appear in traditional content databases — protecting children faster than static blocklists.
TREND: New teen social apps surging — dynamic classification essential
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Parent Activity Summary
Agent generates weekly activity reports for parents showing browsing categories, blocked attempts, and recommended policy adjustments.

PARENTAL CONTROLS REPORT

WEEKLY FAMILY ACTIVITY SUMMARY ══════════════════════════════════ Child Profile (age 8): Domains accessed: 124 | Blocked: 18 Top categories: Education (42%), Gaming (31%), Video (27%) Blocked: Social Media (8), Gambling (4), Violence (6) No concerning activity detected Teen Profile (age 14): Domains accessed: 347 | Blocked: 7 Top categories: Social Media (34%), Gaming (28%), Education (22%) Blocked: Gambling (3), Adult Content (2), Proxy/VPN (2) NOTE: 2 VPN/proxy access attempts — possible filtering bypass RECOMMENDATION: Enable VPN detection for teen profile PROCESSING TIME: 2.1 seconds | COST: $0.04 API

2Anti-Phishing Shield for Subscribers

AI agent provides real-time phishing protection to all ISP subscribers by blocking phishing domains at the network level before they can reach subscriber devices.

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Real-Time Phishing Domain Detection
Agent monitors all DNS queries for domains matching phishing indicators — newly registered, login-only pages, brand lookalikes, suspicious web filtering categories.
Domain Ages Web Filtering /login OpenPageRank
ANTI-PHISHING SHIELD — REAL-TIME ════════════════════════════════════ ACTIVE SUBSCRIBERS: 14.2M protected PHISHING BLOCKS TODAY: 47,892 LATEST DETECTIONS: 15:42 UTCyour-bank-secure-login.com Age: 2h | Filter: Phishing | Pages: /login only Blocked for: 234 subscribers in 4 minutes 15:38 UTCapple-id-verification.support Age: 6h | Filter: Phishing | Pages: /login + /contact Blocked for: 847 subscribers (SMS phishing campaign link) 15:35 UTCnew-fintech-app.io Age: 21 days | Filter: Financial Services | Pages: 12/20 PageRank: 3.2 | CLEARED — Legitimate fintech
2
Display Subscriber Warning Pages
Agent displays branded ISP security warning pages when subscribers navigate to phishing domains, with information about the threat and safety recommendations.
Domain Signal
your-bank-secure-login.com — ISP warning page displayed to 234 subscribers. Warning explains: "This domain was registered 2 hours ago and is impersonating your bank. Never enter credentials on this site." One-click report + safe navigation.
PROTECTED: 234 subscribers warned in real-time
3
Subscriber Protection Metrics
Agent generates monthly subscriber protection reports demonstrating the value of the ISP security service.

SUBSCRIBER PROTECTION REPORT

MONTHLY ANTI-PHISHING PROTECTION — Feb 2026 ═══════════════════════════════════════════════ Total phishing domains blocked: 1,847 Total subscriber blocks: 142,000 redirect attempts Estimated credential theft prevented: 47,000+ Estimated financial loss prevented: $8.4M TOP IMPERSONATED BRANDS: Banking/Finance: 42% | Email/Cloud: 28% | E-commerce: 18% | Other: 12% SUBSCRIBER SATISFACTION: Awareness of protection: 67% of subscribers Would recommend to friends: 89% Willing to pay for premium tier: 34% PROCESSING TIME: 1.8 seconds | COST: $0.03 API

3Safe Browsing Content Filtering

AI agent provides customizable safe browsing for subscribers, using domain intelligence to filter inappropriate, malicious, or unwanted content categories at the network level.

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Map Subscriber Filtering Preferences
Agent loads subscriber-configured content filtering preferences and maps them to IAB categories and web filtering classifications.
IAB Categories Web Filtering Personas
SAFE BROWSING ENGINE — CONTENT FILTERING ═══════════════════════════════════════════ ACTIVE PROFILES: 8.4M subscribers with content filtering enabled FILTER LEVELS: Basic (default), Family, Strict, Custom FILTER LEVEL DISTRIBUTION: Basic: 4.2M subscribers — Blocks: Malware, Phishing, Scams Family: 2.8M subscribers — Blocks: + Adult, Gambling, Violence, Drugs Strict: 0.9M subscribers — Blocks: + Social Media, Gaming, Streaming Custom: 0.5M subscribers — Custom category selection DOMAINS CLASSIFIED TODAY: Total unique domains: 2.4M Classified via IAB: 2.1M (87.5%) Classified via Filter: 2.3M (95.8%) Unclassified: 0.1M (4.2%) — risk-scored via domain age + PageRank
2
Handle Newly Discovered Domains
Agent dynamically classifies previously unseen domains using domain intelligence enrichment, ensuring new websites are filtered correctly from first access.
Domain Signal
new-adult-streaming-site.xxx — IAB: Adult Content, Web Filtering: Pornography, Domain Age: 12 days, Persona: Adults Only. Instantly classified and blocked for Family/Strict profiles before any subscriber accessed it.
AUTO-BLOCKED: Adult content — Family/Strict profiles
Sector Signal
New gambling domains registered at rate of 847/day. Domain intelligence classifies 94% within minutes of first DNS query — vs 24-48 hours for traditional URL databases. Critical advantage for real-time content filtering.
SPEED: Minutes vs hours for new domain classification
3
Filtering Accuracy & Coverage Report
Agent monitors filtering accuracy, false positive rates, and coverage gaps to continuously improve the safe browsing service.

SAFE BROWSING REPORT

CONTENT FILTERING PERFORMANCE — WEEKLY ══════════════════════════════════════════ Total domains filtered: 4.7M block events Unique domains blocked: 284,000 False positive rate: 0.3% (industry best: 1.2%) Coverage (vs all traffic): 99.7% BLOCK CATEGORY BREAKDOWN: Malware/Phishing: 34% | Adult Content: 28% | Gambling: 14% Violence/Hate: 8% | Drugs: 6% | Scams: 10% SUBSCRIBER OVERRIDES (false positives resolved): Override requests: 847 | Approved: 712 | Denied: 135 Avg resolution: 4 seconds (instant via domain intelligence lookup) PROCESSING TIME: 0.8 seconds | COST: $0.02 API

4Malware Download Prevention

AI agent intercepts malware downloads at the network level by assessing domain reputation, file hosting patterns, and content classification before executable content reaches subscriber devices.

1
Monitor Download Domains
Agent monitors domains serving executable downloads, assessing legitimacy using domain age, IAB classification, web filtering, and page type presence.
Web Filtering Domain Ages OpenPageRank /security
DOWNLOAD PROTECTION AGENT ═══════════════════════════ MONITORING: All download requests from 14.2M subscribers INTERCEPTED: 12,400 download attempts from suspicious domains [DL-001] free-vpn-download.click File: vpn-setup.exe (4.2 MB) | Age: 3 days Filter: PUA/Adware | PageRank: 0.2 Pages: 2/20 (only /products + /about) BLOCKED: Trojanized VPN installer [DL-CLEAR] download.mozilla.org File: firefox-setup.exe (84 MB) | Age: 24.8 years Filter: Technology/Browser | PageRank: 9.4 Pages: 19/20 | /security: Code signing verified ALLOWED: Legitimate software vendor
2
Risk-Based Download Policy
Agent applies tiered download policies — auto-block for known malware, warning for suspicious, and allow for verified domains.
Domain Signal
free-vpn-download.click — 3-day domain, only 2 page types, no /security or /legal pages, web filtering: PUA/Adware. Domain intelligence provides instant classification without needing to scan the actual file.
BLOCKED: High-risk download domain
3
Download Protection Summary
Agent reports on download protection effectiveness and subscriber device safety metrics.

DOWNLOAD PROTECTION REPORT

WEEKLY DOWNLOAD PROTECTION SUMMARY ═══════════════════════════════════════ Malicious downloads blocked: 8,947 Subscribers protected: 6,234 Malware families blocked: Trojans (44%), PUA (31%), Ransomware (12%), RATs (13%) DETECTION METHOD: Domain intelligence (pre-download): 82% File signature (post-intercept): 14% Behavioral analysis: 4% KEY ADVANTAGE: 82% blocked before download starts PROCESSING TIME: 3.4 seconds | COST: $0.06 API

5Scam & Fraud Domain Detection

AI agent identifies scam websites — fake e-commerce, investment fraud, tech support scams — using domain intelligence to protect subscribers from financial losses.

1
Identify Scam Domain Patterns
Agent detects scam domains using multi-factor analysis — domain age, pricing page anomalies, missing legal/contact pages, web filtering categories, and persona mismatches.
/pricing /legal /contact Domain Ages Web Filtering
SCAM DETECTION AGENT — REAL-TIME ═══════════════════════════════════ [SCAM-001] luxury-watches-90off.shop IAB: Shopping > Luxury Goods | Age: 7 days /pricing: 90% discount on Rolex, Omega — impossible pricing /legal: MISSING | /contact: Gmail address only PageRank: 0.1 | VERDICT: Fake e-commerce scam [SCAM-002] guaranteed-crypto-returns.io IAB: Financial Services > Cryptocurrency | Age: 11 days /pricing: "Guaranteed 300% returns in 30 days" /legal: MISSING | /compliance: MISSING VERDICT: Investment fraud — Ponzi scheme indicators [SCAM-003] microsoft-tech-support-now.com IAB: Technology > Support | Age: 2 days /contact: Phone number with "call now" urgency /about: Falsely claims Microsoft partnership VERDICT: Tech support scam
2
Block & Warn Subscribers
Agent blocks scam domains and displays educational warning pages explaining the scam type to help subscribers recognize future threats.
Domain Signal
luxury-watches-90off.shop — 7-day domain, impossible pricing (90% off luxury items), no legal page, Gmail-only contact, PageRank 0.1. Classic fake e-commerce pattern. 892 subscribers blocked from entering payment details.
BLOCKED: Fake e-commerce — 892 subscribers protected
Sector Signal
Fake luxury goods e-commerce sites up 180% around Valentine's Day. Domain intelligence detects 89% within 24 hours of registration vs 5-7 days for traditional URL reputation databases.
SEASONAL: Holiday scam surge active
3
Scam Protection Report
Agent generates scam protection metrics showing financial losses prevented and subscriber education outcomes.

SCAM PROTECTION REPORT

WEEKLY SCAM PROTECTION — 2026-02-17 ═══════════════════════════════════════ Scam domains blocked: 234 Fake e-commerce: 89 | Investment fraud: 67 | Tech support: 44 Lottery/prize: 21 | Romance: 8 | Other: 5 Subscribers protected: 34,892 Estimated financial loss prevented: $2.8M DETECTION SPEED vs TRADITIONAL: Domain intelligence: avg 4 hours after registration Traditional URL DB: avg 5.2 days after registration Improvement: 31x faster detection PROCESSING TIME: 4.7 seconds | COST: $0.08 API

6Privacy & Tracking Protection

AI agent identifies tracking domains, fingerprinting services, and data brokers using domain intelligence, enabling ISPs to offer subscriber privacy protection as a value-added service.

1
Classify Tracking & Data Collection Domains
Agent identifies domains whose primary purpose is tracking, advertising, fingerprinting, or data brokerage using IAB categories, web filtering, and business model analysis.
IAB Categories Web Filtering /products /legal Personas
PRIVACY PROTECTION AGENT ══════════════════════════ DOMAINS ANALYZED: 847,000 third-party domains on subscriber traffic TRACKING CATEGORIES: CLASSIFICATION RESULTS: Cross-site trackers: 12,400 domains Fingerprinting services: 847 domains Data brokers: 234 domains Ad tech / programmatic: 4,200 domains Analytics services: 8,400 domains Legitimate third-party: 821,000 domains TOP TRACKING DOMAINS (by subscriber reach): tracker.ad-network-global.com — 89% of subscribers pixel.social-analytics.io — 78% of subscribers fp.browser-fingerprint.net — 67% of subscribers
2
Apply Privacy Protection Policies
Agent applies subscriber-selected privacy protection levels — blocking trackers, data brokers, and fingerprinting services at the network level.
Sector Signal
Data broker domains growing at 14% QoQ. New GDPR enforcement wave driving demand for ISP-level privacy protection. 67% of subscribers express interest in network-level tracking protection when offered by ISP.
MARKET: High subscriber demand for privacy service
3
Privacy Protection Impact Report
Agent generates privacy protection metrics showing tracking reduction and data collection prevention for subscribers.

PRIVACY PROTECTION REPORT

MONTHLY PRIVACY PROTECTION SUMMARY ═══════════════════════════════════════ Tracking requests blocked: 847M Cross-site cookies blocked: 2.1B Fingerprinting prevented: 124M attempts Data broker requests blocked: 34M SUBSCRIBER IMPACT: Page load improvement: +22% faster (fewer trackers) Data usage reduction: -8% (blocked ad/tracking content) Privacy score improvement: 78/100 → 94/100 REVENUE OPPORTUNITY: Premium privacy tier: $4.99/mo Projected uptake: 18% of subscribers = $15.4M ARR PROCESSING TIME: 6.2 seconds | COST: $0.14 API

7Ad Fraud & Malvertising Protection

AI agent detects malvertising campaigns and ad fraud domains, blocking malicious advertisements before they can exploit subscriber browsers through compromised ad networks.

1
Monitor Ad Domain Reputation
Agent continuously assesses ad-serving domains, detecting those that have shifted from legitimate advertising to malware distribution.
Web Filtering IAB Categories Domain Ages OpenPageRank
MALVERTISING DETECTION AGENT ═══════════════════════════════ [MAL-AD-001] ad-serve.compromised-network.com Previous filter: Advertising → Current: Malware Distribution IAB change detected: Ad Network → Unclassified PageRank drop: 4.2 → 1.1 (domain reputation collapse) ALERT: Ad network compromised — serving exploit kits [MAL-AD-002] redirect.fake-ad-click.xyz Filter: Ad Fraud / Click Fraud | Age: 5 days Pattern: Invisible redirects through legitimate-looking ad units ALERT: Click fraud redirection chain
2
Block Malvertising Chains
Agent blocks entire malvertising redirect chains, not just individual domains, protecting subscribers from multi-stage attacks.
Company Signal
ad-serve.compromised-network.com — Legitimate ad network (PageRank was 4.2) appears compromised. Domain intelligence detected category change from Advertising to Malware. 2,400 subscriber devices exposed to exploit kit via malicious ads on legitimate news sites.
BLOCKED: Compromised ad network — 2,400 subscribers protected
3
Malvertising Protection Report

MALVERTISING PROTECTION REPORT

WEEKLY MALVERTISING SUMMARY ═══════════════════════════════ Malvertising domains blocked: 89 Ad fraud domains blocked: 234 Subscribers protected: 47,000 Exploit kit delivery prevented: 12,400 attempts PROCESSING TIME: 2.8 seconds | COST: $0.05 API

8IoT Device Protection for Home Networks

AI agent protects subscriber IoT devices by monitoring domain communication patterns, detecting anomalous connections, and blocking malicious IoT command-and-control traffic.

1
Profile Home Network IoT Traffic
Agent identifies IoT device types in subscriber homes by analyzing domain communication patterns and enriching with IAB categories and personas.
IAB Categories /products Countries Domain Ages
HOME IoT PROTECTION AGENT ═══════════════════════════ SUBSCRIBER: Household #847-EU-DE (4 IoT devices detected) DEVICE COMMUNICATION PROFILES: Smart TV — connects to: netflix.com, youtube.com, samsung-updates.com All domains: Legitimate streaming + vendor updates Smart Thermostat — connects to: api.ecobee.com, weather.gov All domains: Legitimate IoT + weather API IP Camera — connects to: cloud.generic-cam.cn, upload.unknown-relay.top cloud.generic-cam.cn: Legitimate vendor upload.unknown-relay.top: Age: 4 days, Filter: Suspicious, Country: RU ALERT: Camera uploading to unknown server Smart Speaker — connects to: alexa.amazon.com, music.amazon.com All domains: Legitimate Amazon services
2
Detect & Block Anomalous IoT Connections
Agent blocks suspicious IoT communications and alerts subscribers about potentially compromised devices.
Domain Signal
upload.unknown-relay.top — IP camera uploading video to 4-day-old domain hosted in Russia. No legitimate business content, web filtering: Suspicious. Likely compromised camera firmware or backdoor. Communication blocked, subscriber alerted.
BLOCKED: Compromised IP camera — data exfiltration
3
Home IoT Security Report

HOME IoT PROTECTION REPORT

IoT PROTECTION — MONTHLY SUMMARY ════════════════════════════════════ Households monitored: 4.2M IoT devices profiled: 18.7M Anomalous connections blocked: 12,400 Compromised devices identified: 847 COMPROMISED DEVICE TYPES: IP Cameras: 42% | Routers: 28% | Smart Plugs: 14% | Other: 16% SUBSCRIBER NOTIFICATION: Alerts sent: 847 | Firmware updates recommended: 612 Devices isolated: 234 (auto-quarantine) PROCESSING TIME: 8.4 seconds | COST: $0.18 API

9Safe Search Enforcement

AI agent enforces safe search across search engines and social platforms, ensuring inappropriate content is filtered from search results for subscribers who opt into family-safe browsing.

1
Monitor Search Result Destinations
Agent monitors domains that subscribers navigate to from search engines, verifying they match subscriber content filtering preferences.
IAB Categories Web Filtering /about Personas
SAFE SEARCH ENFORCEMENT AGENT ═══════════════════════════════ SUBSCRIBERS WITH SAFE SEARCH: 3.8M SEARCH RESULT DOMAINS VALIDATED: 24.7M today ENFORCEMENT ACTIONS: Domains validated as safe: 24.2M (98%) Domains blocked (adult content): 312K (1.3%) Domains blocked (violence/hate): 89K (0.4%) Domains blocked (gambling): 47K (0.2%) Domains warned (mixed content): 51K (0.2%)
2
Handle Search Engine Bypass Attempts
Agent detects attempts to bypass safe search via alternative search engines, VPNs, or proxy services.
Domain Signal
search.anonymous-engine.com — IAB: Search Engine, Web Filtering: Proxy/Anonymizer. No safe search enforcement API. Used by subscribers attempting to bypass family filtering. 347 attempts blocked today.
BLOCKED: Unfiltered search engine — no safe search support
3
Safe Search Effectiveness Report

SAFE SEARCH REPORT

SAFE SEARCH ENFORCEMENT — WEEKLY ═══════════════════════════════════ Search results validated: 172.9M Inappropriate results blocked: 3.1M (1.8%) Bypass attempts blocked: 2,400 COVERAGE BY SEARCH ENGINE: Google: 99.8% enforcement | Bing: 99.6% | DuckDuckGo: 98.4% Other: 94.2% (blocked if no safe search API available) PROCESSING TIME: 1.2 seconds | COST: $0.02 API

10Subscriber Security Score & Dashboard

AI agent generates personalized security scores for each subscriber household, tracking device security posture, threat exposure, and protection effectiveness through the ISP's customer portal.

1
Calculate Household Security Score
Agent aggregates all protection metrics per subscriber household — threats blocked, risky domains accessed, device vulnerability, and browsing hygiene — into a single security score.
All Protection Workflows Web Filtering Domain Ages OpenPageRank
SUBSCRIBER SECURITY SCORE — HOUSEHOLD #847 ══════════════════════════════════════════════ OVERALL SECURITY SCORE: 87/100 (Good) SCORE BREAKDOWN: Threat exposure: 92/100 — Low phishing/malware encounters Device security: 74/100 — IP camera firmware outdated Browsing hygiene: 89/100 — Minimal risky domain access Privacy posture: 91/100 — Tracking protection enabled Protection coverage: 88/100 — All protection features active MONTH-OVER-MONTH: Score change: +4 points (improved from 83) Threats blocked: 47 (phishing: 23, malware: 14, scam: 10) Devices protected: 8 (PC, phone x2, tablet, TV, camera, thermostat, speaker)
2
Generate Personalized Recommendations
Agent produces actionable security recommendations based on the household's specific risk profile and device inventory.
Domain Signal
Household #847 IP Camera — Communicating with generic-cam.cn (legitimate vendor) but firmware is 14 months old. Known vulnerabilities CVE-2025-4847, CVE-2025-4923. Update available. Device security subscore will improve from 74 to 89 after update.
ACTION: Update IP camera firmware (score +15)
3
Subscriber Security Dashboard

SECURITY SCORE DASHBOARD

SUBSCRIBER BASE SECURITY OVERVIEW ═══════════════════════════════════ Average security score: 81/100 Subscribers scoring 90+: 34% (Excellent) Subscribers scoring 70-89: 48% (Good) Subscribers scoring 50-69: 14% (Fair) Subscribers scoring below 50: 4% (Poor) TOP SCORE IMPROVEMENT ACTIONS: 1. Enable content filtering: +8 avg score (1.2M subscribers eligible) 2. Update IoT firmware: +6 avg score (890K devices outdated) 3. Enable tracking protection: +4 avg score (2.1M subscribers eligible) BUSINESS IMPACT: Subscribers with security dashboard: 22% lower churn rate Premium security upsell conversion: 18% NPS improvement: +12 points PROCESSING TIME: 14.2 seconds | COST: $0.28 API
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