Forward to: Digital Services

Citizen Services
Analytics Workflows

Ten agent workflows for Digital Services — citizen portal monitoring, service delivery tracking, digital government benchmarking, satisfaction analytics, accessibility compliance, digital identity monitoring, mobile government tracking, chatbot and AI assistant intelligence, user experience benchmarking, and citizen services dashboard — enabling data-driven digital government decisions powered by comprehensive domain intelligence.

1Citizen Portal Monitoring

AI agent monitors government citizen-facing portal domains to track uptime, feature updates, service availability, and user experience changes across federal, state, and local digital services.

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Monitor Citizen Portal Signals
/products/login/supportOpenPageRank
CITIZEN PORTAL INTELLIGENCE — 1,200 GOVERNMENT PORTALS ════════════════════════════════════════════════════════ login.gov /login: Identity verification — 99.7% uptime this month /support: New facial recognition option added /products: 42 agencies integrated (up from 36) SIGNAL: Login.gov expanding — evaluate for agency adoption usa.gov /products: Redesigned search — AI-powered results /support: New chatbot deployed for benefit queries /about: 4.2M monthly visitors (up 18%) healthcare.gov /login: Open enrollment portal active /products: Mobile app crashes reported — v3.2 issue /support: Wait times increased to 22 minutes SIGNAL: Healthcare.gov mobile issues — monitor for fixes

2Service Delivery Tracking

AI agent tracks government service delivery domains to monitor processing times, backlog levels, and service quality metrics across benefit programs, permit applications, and citizen requests.

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Track Service Delivery Metrics
/about/press/docsIAB Categories
SERVICE DELIVERY INTELLIGENCE ════════════════════════════════════════════════════════ uscis.gov /about: Processing times: I-485 avg 14.2 months /docs: Backlog: 8.7M pending cases /press: New online filing system for 12 form types SIGNAL: USCIS backlog growing — advocacy opportunity ssa.gov /about: Online claims: 78% processed digitally (up from 62%) /press: Average decision time: 4.2 months (improved) sba.gov /about: Loan processing: Average 12 days /press: Disaster loan automation — 3x faster processing SIGNAL: SBA digital transformation success — study for replication

3Digital Government Benchmarking

AI agent benchmarks government digital services against international leaders and private sector standards to identify best practices and improvement opportunities.

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Benchmark Digital Services
/products/about/loginCountriesOpenPageRank
DIGITAL GOVERNMENT BENCHMARKING ════════════════════════════════════════════════════════ Country Digital ID Mobile AI Chat Score gov.ee Estonia 99% 95% Yes 9.4 gov.uk UK 92% 88% Yes 8.8 gov.sg Singapore 96% 92% Yes 9.1 usa.gov USA 68% 72% Partial 7.2 canada.ca Canada 84% 82% Yes 8.1 GAPS IDENTIFIED: Digital identity adoption: US 68% vs leaders 95%+ Mobile-first services: US 72% vs leaders 90%+ RECOMMENDATION: Prioritize digital identity and mobile optimization

4Accessibility Compliance Monitoring

AI agent monitors government web domains for Section 508 compliance, WCAG adherence, and accessibility standards — identifying compliance gaps and remediation priorities.

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Monitor Accessibility Compliance
/compliance/about/docsOpenPageRank
ACCESSIBILITY COMPLIANCE INTELLIGENCE ════════════════════════════════════════════════════════ section508.gov /compliance: WCAG 2.2 AA now required for all federal sites /docs: 62% of agencies fully compliant (target 100%) /press: New testing tools and guidance published Agency Compliance Status: Treasury: 94% compliant DoD: 78% compliant VA: 71% compliant DHS: 64% compliant HHS: 89% compliant SIGNAL: 38% of agencies below compliance threshold ACTION: Accelerate remediation for priority domains

5Digital Identity & Authentication Tracking

AI agent monitors identity platform domains to track authentication standards, digital ID adoption, and identity verification technology advances across government services.

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Track Digital Identity Signals
/products/security/docsOpenPageRank
DIGITAL IDENTITY INTELLIGENCE ════════════════════════════════════════════════════════ login.gov /products: IAL2 verification — 142M accounts /security: Passkey support added for FIDO2 /docs: New agency integration guide v4.0 id.me /products: Government partnerships: 28 agencies /security: SOC 2 Type II certified /press: Privacy concerns — biometric data retention policy IDENTITY LANDSCAPE: Login.gov adoption: 142M accounts (+40% YoY) Passkey readiness: 34% of agencies SIGNAL: Passkey adoption accelerating — plan migration

6Mobile Government Intelligence

AI agent monitors government mobile application domains and app store presences to track mobile service adoption, feature updates, and mobile-first strategy implementation.

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Track Mobile Government Adoption
/products/support/pressIAB Categories
MOBILE GOVERNMENT INTELLIGENCE ════════════════════════════════════════════════════════ irs.gov /products: IRS2Go app — 28M downloads /press: Mobile filing: 34% of returns via mobile SIGNAL: IRS mobile success model for other agencies tsa.gov /products: TSA app — digital ID verification pilot /press: 15 airports now accepting mobile IDs usps.com /products: Informed Delivery app — 62M users /support: 4.6 star rating — highest among federal apps MOBILE ADOPTION: Federal agencies with mobile apps: 42 of 100 Average app store rating: 3.2 stars GAP: 58% of agencies lack mobile presence

7AI Chatbot & Virtual Assistant Intelligence

AI agent monitors government AI chatbot and virtual assistant deployments to track adoption, capabilities, user satisfaction, and technology platforms across public sector implementations.

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Track Government AI Assistants
/products/support/aboutOpenPageRank
GOVERNMENT AI ASSISTANT INTELLIGENCE ════════════════════════════════════════════════════════ irs.gov /support: AI chatbot handling 42% of routine queries /products: Natural language tax question processing ssa.gov /support: Virtual assistant — benefit eligibility screening /about: 68% user satisfaction (up from 51%) va.gov /support: AI triage for health benefits — 4.2M interactions/month /products: Integrated with claims status tracking AI ASSISTANT LANDSCAPE: Agencies with AI assistants: 34 (up from 18) Average resolution rate: 67% Cost savings: $2.1B estimated annually

8User Experience Benchmarking

AI agent monitors government website UX signals to benchmark performance, navigation quality, content clarity, and task completion rates against private sector and international standards.

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Benchmark Government UX
/products/about/supportOpenPageRank
GOVERNMENT UX BENCHMARKING ════════════════════════════════════════════════════════ Agency Load Time Mobile Satisfaction Rank irs.gov 1.8s A 82% #1 ssa.gov 2.1s A 78% #2 usps.com 2.4s A 76% #3 va.gov 3.8s B 64% #8 uscis.gov 4.2s C 48% #14 KEY FINDINGS: Top performers: IRS, SSA, USPS Needs improvement: USCIS, State Dept RECOMMENDATION: Target 2-second load times across all sites

9Citizen Feedback & Satisfaction Analysis

AI agent monitors citizen feedback platforms and government satisfaction survey domains to track sentiment, complaint patterns, and satisfaction trends across public services.

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Analyze Citizen Satisfaction
/support/about/blogIAB Categories
CITIZEN SATISFACTION INTELLIGENCE ════════════════════════════════════════════════════════ performance.gov /about: ACSI federal government score: 68.4 (flat YoY) /docs: Customer experience action plans from 25 HISPs whitehouse.gov /press: CX EO progress: 14 of 17 milestones met /blog: Life experience redesign — 5 priority journeys SATISFACTION TRENDS: Overall federal CX: 68.4 (private sector: 76.8) Digital services: 74.2 (improving) In-person services: 61.8 (declining) GAP: 8.4 points behind private sector average

10Citizen Services Dashboard

AI agent synthesizes all citizen services intelligence into an executive dashboard — providing leadership with real-time visibility into digital government performance, service delivery, and citizen satisfaction.

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Generate Services Dashboard
/products/about/supportOpenPageRankIAB Categories
CITIZEN SERVICES DASHBOARD — FEBRUARY 2026 ════════════════════════════════════════════════════════ DIGITAL SERVICES: Portal uptime: 99.4% | Mobile apps: 42 agencies AI assistants: 34 deployed | Digital ID: 142M accounts SERVICE DELIVERY: Avg processing improvement: 22% faster YoY Digital-first transactions: 68% (up from 54%) CITIZEN SATISFACTION: ACSI score: 68.4 | Digital CX: 74.2
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Generate Services Report

Citizen Services Report — February 2026

EXECUTIVE SUMMARY ──────────────────────────────────────── Government portals tracked: 1,200 Digital service metrics: 42 agencies Accessibility compliance: 62% fully compliant International benchmarks: 12 countries KEY INSIGHTS Digital-first transactions now 68% across federal services. Login.gov reached 142M accounts with passkey support added. AI chatbots handling 42% of routine queries with $2.1B savings. Accessibility compliance lagging — 38% of agencies below threshold. Mobile government gap persists — 58% of agencies without apps.
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