Forward to: Last Mile Team

Last Mile Delivery
Workflows

Ten agent workflows for Last Mile operations — delivery optimization, urban logistics monitoring, autonomous delivery tracking, customer experience intelligence, micro-fulfillment analysis, delivery technology assessment, parcel locker networks, same-day delivery benchmarking, crowdsourced delivery monitoring, and last mile cost analytics — enabling data-driven delivery decisions powered by domain intelligence.

1Delivery Platform Monitoring

AI agent monitors last-mile delivery platform domains to track service offerings, pricing models, coverage areas, and technology capabilities across delivery providers.

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Monitor Delivery Platforms
/products/pricing/pressOpenPageRank
LAST MILE PLATFORM INTELLIGENCE ════════════════════════════════════════════════════════ amazonlogistics.com /products: Same-day delivery now in 120 metro areas /press: Drone delivery (Prime Air) expanding to 8 cities /pricing: Below-cost pricing pressuring competitors SIGNAL: Amazon setting customer expectations — match or explain fedex.com /products: FedEx SameDay — expanded coverage +40 markets /press: Picture proof of delivery on all residential stops /pricing: Ground residential surcharge +$1.50 effective March ontrac.com /products: Regional last-mile — West Coast + Southwest /pricing: 15-20% below national carriers SIGNAL: Cost-effective regional alternative — increase allocation

2Autonomous Delivery Tracking

AI agent monitors autonomous delivery vehicle and drone companies to track commercial deployments, regulatory approvals, and technology maturity.

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Track Autonomous Delivery
/products/press/partnersIAB Categories
AUTONOMOUS DELIVERY LANDSCAPE ════════════════════════════════════════════════════════ nuro.ai — Autonomous Delivery Vehicles /products: R3 vehicle — commercial deliveries in 4 cities /partners: Walmart, Kroger, FedEx partnerships /press: FAA regulatory pathway for sidewalk robots SIGNAL: Approaching commercial viability — pilot in 2026 zipline.com — Drone Delivery /products: Platform 2 — 8 lb payload, 10-mile radius /press: 2M+ commercial deliveries completed /partners: Walmart — expanding to 36 stores SIGNAL: Proven at scale — evaluate for rural last-mile starship.xyz — Sidewalk Robots /products: 6,000+ robots, 150+ cities /press: Cost per delivery: $1.80 (vs $8-12 human) SIGNAL: Compelling unit economics — campus/suburban pilot

3Customer Experience Intelligence

AI agent tracks delivery experience metrics, customer satisfaction platforms, and competitor delivery promises to benchmark and improve delivery customer experience.

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Track Customer Experience
/products/blog/supportOpenPageRank
DELIVERY CUSTOMER EXPERIENCE BENCHMARKS ════════════════════════════════════════════════════════ Delivery Promise Benchmarks: Amazon Prime: Same-day / Next-day standard Walmart: 2-day free on $35+ Target: Same-day (Shipt) — growing 40% YoY Our Company: 2-3 day standard narvar.com /products: Post-purchase experience platform /blog: 73% of consumers won't reorder after bad delivery /case-studies: Improved delivery NPS by 18 points OUR METRICS: Delivery NPS: 42 (target 55) WISMO contacts: 18% of orders (target 10%) GAP: Invest in real-time tracking and proactive notifications

4Micro-Fulfillment Analysis

AI agent monitors micro-fulfillment center and dark store operators to evaluate urban distribution strategies for faster delivery at lower cost.

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Analyze Micro-Fulfillment
/products/press/case-studiesIAB Categories
MICRO-FULFILLMENT INTELLIGENCE ════════════════════════════════════════════════════════ fabricinc.com — Micro-fulfillment Tech /products: Automated MFC — 10,000 sqft, 2,000 orders/day /case-studies: Grocery delivery in under 1 hour /press: Deployed in 40+ Walmart locations dematic.com /products: Micro-fulfillment automation suite /case-studies: ROI in 18 months for urban locations /press: $2.8B backlog for MFC systems MFC BUSINESS CASE: Last-mile cost reduction: -40% vs central DC Delivery speed: 2-hour delivery window achievable Investment: $4M per location | Payback: 2.1 years

5Same-Day Delivery Benchmarking

AI agent benchmarks same-day delivery capabilities across competitors and delivery platforms to inform service level decisions and technology investments.

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Benchmark Same-Day Services
/products/pricing/aboutOpenPageRank
SAME-DAY DELIVERY BENCHMARKING ════════════════════════════════════════════════════════ Provider Coverage Cutoff Cost/Order Reliability Amazon SDD 120 metros 12pm $0 (Prime) 96% doordash.com/drive 4,000 cities 4pm $8-12 92% gopuff.com 650 cities 11pm $3.95 88% roadie.com 89% of US varies $10-20 85% Our Company 28 metros 10am $12.50 89% GAP: Coverage and cutoff time significantly behind market PLAN: Expand to 80 metros by Q4, extend cutoff to 2pm

6Parcel Locker Networks

AI agent monitors parcel locker and PUDO (pick-up/drop-off) point operators to evaluate alternative delivery networks that reduce failed deliveries and costs.

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Track Parcel Locker Networks
/products/press/aboutCountries
PARCEL LOCKER NETWORK INTELLIGENCE ════════════════════════════════════════════════════════ amazon.com/hub /products: Amazon Hub Lockers — 10,000+ US locations /press: Expanding to apartment buildings and convenience stores inpost.co.uk /products: Automated locker network — 28,000 EU locations /press: Expanding to US market — 500 lockers in NY/NJ SIGNAL: Proven EU model entering US — partnership opportunity LOCKER BENEFIT ANALYSIS: Failed delivery rate reduction: -62% Cost per locker delivery: $2.40 vs $8.80 doorstep Customer satisfaction: Higher for locker — flexible timing

7Crowdsourced Delivery Monitor

AI agent monitors gig economy and crowdsourced delivery platforms to assess capacity, reliability, and cost-effectiveness of flexible delivery labor models.

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Monitor Crowdsourced Delivery
/products/careers/pressOpenPageRank
CROWDSOURCED DELIVERY INTELLIGENCE ════════════════════════════════════════════════════════ doordash.com /products: DoorDash Drive — last-mile for any business /press: 6M+ Dashers available nationwide /careers: Avg $18-25/hr for drivers instacart.com /products: Instacart Platform — delivery-as-a-service /press: Expanding beyond grocery to general retail veho.com /products: Next-day delivery via crowdsourced drivers /press: 98% delivery satisfaction rating /about: Active in 45 metros SIGNAL: Quality crowdsourced option — test in 3 markets

8Urban Logistics Intelligence

AI agent monitors city transportation regulations, urban freight zones, and local delivery restrictions to optimize last-mile operations in complex urban environments.

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Track Urban Logistics Regulations
/press/compliance/aboutCountries
URBAN LOGISTICS REGULATION MONITOR ════════════════════════════════════════════════════════ nyc.gov/dot /compliance: Congestion pricing — $15 toll for trucks below 60th St /press: Off-hours delivery program mandatory for large retailers IMPACT: +$2.40/delivery for Manhattan — revise pricing model london.gov.uk /compliance: ULEZ expanded — zero-emission zone by 2030 ACTION: Accelerate EV fleet conversion for London ops paris.fr /press: Diesel delivery vehicles banned in city center ACTION: Convert to cargo bikes + EVs for Paris operations

9Last Mile Cost Analytics

AI agent builds comprehensive last-mile cost models incorporating labor, fuel, vehicle costs, failed deliveries, and returns to identify cost reduction opportunities.

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Analyze Last Mile Costs
/pricing/products/case-studiesOpenPageRank
LAST MILE COST ANALYSIS ════════════════════════════════════════════════════════ Cost Component Amount % of Total Benchmark Labor (driver) $5.40 49% 42% Vehicle/fuel $1.80 16% 18% Failed delivery $1.60 15% 8% Technology/routing $0.80 7% 10% Returns handling $1.20 11% 9% Other $0.20 2% 3% TOTAL: $11.00/delivery (benchmark: $8.40) GAP: $2.60 above benchmark — primarily failed deliveries FIX: Locker/PUDO network could save $1.60/delivery on 30% of volume

10Last Mile Dashboard

AI agent synthesizes all last-mile intelligence into an executive dashboard — delivery performance, cost metrics, technology readiness, and competitive benchmarks.

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Generate Last Mile Dashboard
/products/pricing/pressOpenPageRankCountries
LAST MILE DASHBOARD — FEBRUARY 2026 ════════════════════════════════════════════════════════ PERFORMANCE: Cost/delivery: $11.00 (target $8.40) Failed delivery rate: 14% (target 6%) NPS: 42 (target 55)
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Generate Last Mile Report

Last Mile Report — February 2026

EXECUTIVE SUMMARY ──────────────────────────────────────── Delivery platforms tracked: 42 domains Autonomous providers: 12 companies Urban markets analyzed: 18 cities Locker networks: 6 providers evaluated KEY INSIGHTS Last mile costs $2.60 above benchmark, driven by 14% failed delivery rate. Locker/PUDO network deployment projected to save $1.60/delivery on 30% of volume. Autonomous delivery reaching commercial viability — pilot recommended Q3 2026. Same-day coverage gap requires expansion to 80 metros by Q4.
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