Forward to: IT/Operations

Campus Operations & IT
Workflows

Ten agent workflows for IT/Operations — EdTech vendor assessment, cybersecurity posture monitoring, infrastructure intelligence, digital transformation tracking, ERP vendor benchmarking, cloud migration intelligence, network security monitoring, IT service management optimization, campus IoT and smart building intelligence, and disaster recovery and business continuity planning — enabling data-driven IT operations decisions powered by comprehensive domain intelligence.

1IT Vendor Security Assessment

AI agent monitors IT vendor and SaaS provider domains to assess security posture, compliance certifications, and risk signals — ensuring all technology vendors meet institutional security requirements before procurement and during ongoing use.

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Assess Vendor Security Posture
/security /compliance /legal /about Domain Ages Web Filtering
IT VENDOR SECURITY ASSESSMENT — 240 ACTIVE VENDORS ════════════════════════════════════════════════════════ NEW VENDOR REQUEST: Notion (Knowledge Management) notion.so /security: SOC2 Type II, ISO 27001, trust center /compliance: GDPR, CCPA, FERPA addendum available /legal: Privacy policy updated Jan 2026 Domain Age: 3,800 days | PageRank: 7.4 VERDICT: APPROVED — meets all security requirements EXISTING VENDOR RE-ASSESSMENT: campustool.io /security: SOC2 report expired 6 months ago /compliance: FERPA mention removed from compliance page /careers: Security engineer positions eliminated VERDICT: ELEVATED RISK — require updated SOC2 within 30 days VENDOR SECURITY SUMMARY: Fully compliant: 198 vendors (82.5%) Minor issues: 28 vendors (11.7%) Elevated risk: 14 vendors (5.8%)

2Cybersecurity Threat Intelligence

AI agent monitors cybersecurity threat domains, ISAC alerts, and higher education security organization pages to provide threat intelligence specific to the education sector — enabling proactive security measures against targeted attacks.

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Track Education Sector Cyber Threats
/security /press /blog Web Filtering Domain Ages
HIGHER ED CYBER THREAT INTELLIGENCE ════════════════════════════════════════════════════════ educause.edu/security /blog: New advisory — ransomware targeting student information systems /press: 14 universities hit in Q4 2025 ALERT: Patch SIS systems immediately — active campaign renhighered.org — REN-ISAC /press: Phishing campaign targeting .edu domains /blog: Credential harvesting via fake LMS login pages ACTION: Alert faculty about fake Canvas login phishing THREAT DOMAINS DETECTED (TARGETING HIGHER ED): university-portal-login.com — Age: 3 days | PR: 0.0 Web Filtering: Phishing — Impersonating university login ACTION: Block at DNS level + warn users student-aid-refund.net — Age: 7 days | PR: 0.0 Web Filtering: Fraud — Financial aid scam targeting students ACTION: Block + alert financial aid office SECTOR THREAT LEVEL: ELEVATED

3ERP & Administrative System Benchmarking

AI agent monitors enterprise resource planning and administrative system vendor domains to track feature development, pricing changes, and market positioning — informing decisions about system upgrades, migrations, and vendor selection.

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Benchmark ERP Vendors
/products /pricing /partners /press OpenPageRank
HIGHER ED ERP VENDOR LANDSCAPE ════════════════════════════════════════════════════════ workday.com /products: Student module maturity improved — 340 institutions /pricing: 20% increase for 2026 renewals /partners: 12 new implementation partners PageRank: 7.8 ellucian.com /products: Banner 9 + cloud migration path /press: Private equity ownership — cost optimization focus /careers: -22% engineering headcount RISK: Reduced investment in product development oracle.com/industries/education /products: Cloud HCM and Finance — higher ed specific /pricing: Competitive vs Workday /partners: Growing higher ed practice SIGNAL: Viable alternative to Workday — evaluate OUR POSITION: Current ERP: Ellucian Banner (on-premise) Age: 12 years | End of support: 2028 ACTION: Begin cloud ERP evaluation — 18-month timeline

4Cloud Migration Intelligence

AI agent monitors cloud service provider domains to track pricing, higher education programs, compliance certifications, and feature developments — informing the institution's cloud migration strategy and vendor selection.

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Track Cloud Provider Education Programs
/products /pricing /compliance /partners
CLOUD MIGRATION INTELLIGENCE ════════════════════════════════════════════════════════ aws.amazon.com/education /pricing: Education pricing — 40% discount on core services /compliance: FedRAMP, FERPA, HIPAA eligible /products: New "Campus Cloud" managed service /partners: 120 higher ed implementation partners cloud.google.com/edu /pricing: $100K research credits + 30% education discount /products: AI/ML tools optimized for research workloads /compliance: FedRAMP, SOC2, ISO 27001 azure.microsoft.com/education /pricing: Education pricing + Microsoft 365 bundle savings /products: Azure Lab Services for virtual computer labs /compliance: FedRAMP High, FERPA, CJIS MIGRATION COST ESTIMATE: On-prem annual cost: $4.2M Cloud estimated cost: $3.1M (26% savings) Migration investment: $2.8M (one-time) ROI: Positive in Year 2, $1.1M annual savings ongoing

5Identity & Access Management Intelligence

AI agent monitors IAM vendor domains to track SSO, MFA, and identity governance solutions — ensuring the institution uses best-in-class identity management to protect student, faculty, and staff accounts.

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Assess IAM Solutions
/products /security /pricing OpenPageRank
IAM VENDOR INTELLIGENCE ════════════════════════════════════════════════════════ okta.com /products: New "Okta for Education" — student lifecycle management /pricing: $6/user/month education pricing /security: Zero trust architecture, FIDO2 support duo.com (Cisco) /products: Passwordless authentication + device trust /pricing: $3/user/month — most cost-effective /security: SOC2, FedRAMP authorized incommon.org /products: InCommon Federation — higher ed SSO standard /about: 1,200+ institutional members ACTION: Verify InCommon membership is current OUR IAM POSTURE: SSO adoption: 92% of applications MFA adoption: 78% of users (target 100%) Passwordless: Not implemented (peer avg 34%) RECOMMENDATION: Deploy Duo passwordless for faculty/staff

6Network Infrastructure Intelligence

AI agent monitors network equipment, WiFi, and campus connectivity vendor domains to track technology evolution, pricing, and peer institution infrastructure investments — informing network modernization planning.

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Track Network Technology Evolution
/products /press /partners OpenPageRank
NETWORK INFRASTRUCTURE INTELLIGENCE ════════════════════════════════════════════════════════ arubanetworks.com /products: WiFi 7 AP lineup — ready for campus deployment /partners: 280 higher ed customers /press: New AI-powered network monitoring cisco.com/meraki /products: Cloud-managed WiFi 7 + campus fabric /pricing: 15% increase for education licensing /press: AI-driven troubleshooting feature PEER NETWORK INVESTMENTS: it.mit.edu — Campus-wide WiFi 7 deployment completed oit.duke.edu — 100G backbone upgrade it.stanford.edu — AI-managed network operations OUR POSITION: Current standard: WiFi 6 (deployed 2022) Backbone: 40G | Below peer average (100G) RECOMMENDATION: Plan WiFi 7 + 100G upgrade for FY2027

7Campus Smart Building & IoT Intelligence

AI agent monitors smart building, IoT, and campus sustainability technology domains to track innovations in building automation, energy management, and space utilization — informing campus modernization investments.

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Track Smart Campus Technology
/products /sustainability /about IAB Categories
SMART CAMPUS TECHNOLOGY LANDSCAPE ════════════════════════════════════════════════════════ siemens.com/smart-buildings /products: Campus-wide BMS with AI energy optimization /sustainability: 30% energy reduction case studies /about: 200+ university deployments honeywell.com/buildings /products: Forge platform — space utilization analytics /about: Indoor air quality monitoring post-COVID PEER SMART CAMPUS INITIATIVES: sustainability.stanford.edu — Net-zero campus by 2025 (achieved) green.harvard.edu — AI-managed HVAC across 700 buildings facilities.mit.edu — IoT sensor network — 50,000 sensors OUR POSITION: Smart building coverage: 12% of buildings (peer avg 45%) Energy management: Basic BMS — no AI optimization Space utilization: No tracking system RECOMMENDATION: Smart building pilot in 5 highest-use buildings

8IT Service Management Optimization

AI agent monitors ITSM vendor domains and peer IT service organizations to benchmark service delivery, identify automation opportunities, and track emerging approaches to IT support that improve the campus technology experience.

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Benchmark IT Service Delivery
/products /support /about OpenPageRank
IT SERVICE MANAGEMENT BENCHMARKING ════════════════════════════════════════════════════════ PEER IT SERVICE INNOVATIONS: it.umich.edu — AI chatbot handles 40% of help desk tickets oit.duke.edu — Self-service portal resolves 55% of requests it.stanford.edu — Proactive monitoring prevents 70% of outages OUR METRICS vs PEERS: Metric Our School Peer Avg Leader Ticket resolution 4.2 hrs 2.8 hrs 1.5 hrs (MIT) Self-service rate 22% 45% 55% (Duke) AI chatbot No 42% have 40% resolution (UMich) User satisfaction 3.4/5 3.8/5 4.3/5 (Stanford) GAPS: Self-service rate, AI chatbot, resolution time RECOMMENDATION: Deploy AI chatbot + expand self-service portal

9Data Governance & Analytics Intelligence

AI agent monitors data governance, analytics platform, and institutional research tool domains to track emerging capabilities for institutional data management — informing the data strategy that powers evidence-based decision making across campus.

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Track Data Analytics Platforms
/products /security /partners OpenPageRank
DATA GOVERNANCE & ANALYTICS LANDSCAPE ════════════════════════════════════════════════════════ tableau.com /products: New higher ed analytics templates /partners: Integrated with Workday, Ellucian, Canvas /pricing: Education pricing — $35/user/month snowflake.com /products: Higher Ed Data Cloud — cross-institutional benchmarking /partners: University data consortium forming SIGNAL: Emerging platform for institutional research heds.org — Higher Ed Data Sharing /products: Peer comparison datasets expanding /about: 400+ member institutions PEER DATA MATURITY: ir.stanford.edu — Real-time institutional dashboards data.mit.edu — Data governance framework published analytics.duke.edu — Predictive enrollment model (92% accuracy) OUR DATA MATURITY: 2/5 (Developing) GAP: No data governance framework, limited self-service analytics RECOMMENDATION: Establish data governance office + deploy Tableau

10IT Strategic Planning Dashboard

AI agent synthesizes all IT operations intelligence into a strategic dashboard — providing CIO-level visibility into vendor health, security posture, infrastructure gaps, and investment priorities across the campus technology ecosystem.

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Generate IT Strategic Dashboard
/security /products /about OpenPageRank Domain Ages Web Filtering
IT STRATEGIC DASHBOARD — FEBRUARY 2026 ════════════════════════════════════════════════════════ VENDOR HEALTH: Active vendors: 240 | Healthy: 198 | At risk: 14 SECURITY POSTURE: Threat level: ELEVATED (education sector targeting) MFA adoption: 78% (target 100% by June) Vendor compliance: 82.5% fully compliant INFRASTRUCTURE: WiFi standard: WiFi 6 (peers moving to 7) Network backbone: 40G (peers at 100G) Cloud readiness: 30% workloads migrated TOP INVESTMENT PRIORITIES: 1. Cloud ERP migration ($2.8M — Banner EOL 2028) 2. WiFi 7 + 100G backbone ($1.8M) 3. AI chatbot for IT services ($200K) 4. Smart building pilot ($500K) 5. Data governance framework ($150K)
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Generate IT Operations Report

Campus IT Report — February 2026

EXECUTIVE SUMMARY ──────────────────────────────────────── IT vendors monitored: 240 domains Security threats tracked: 84 threat domains Cloud providers assessed: 3 major platforms Peer institutions benchmarked: 30 IT organizations KEY INSIGHTS ERP migration is the most critical initiative — Banner end-of-life in 2028 requires cloud migration decision within 6 months. Education sector cyber threats are at elevated levels with ransomware campaigns actively targeting student information systems. Smart building coverage at 12% vs peer average 45% — significant gap in campus modernization. IT service metrics below peer average — AI chatbot deployment could resolve 40% of tickets and improve satisfaction scores.
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