Forward to: Dealer Ops

Dealer Network Intelligence
Workflows

Ten agent workflows for the Dealer Operations team — dealership performance monitoring, inventory tracking, digital retailing trends, franchise network health, competitive dealer pricing, customer experience benchmarking, dealer tech adoption, F&I product intelligence, fixed operations analytics, and dealer network dashboard — enabling data-driven dealer management powered by comprehensive domain intelligence.

1Dealership Performance Monitoring

AI agent monitors dealership group domains to track sales performance, customer satisfaction, digital engagement, and market penetration — identifying top performers and at-risk dealers across the network.

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Track Dealer Group Performance
/investors/about/careersOpenPageRank
DEALER GROUP INTELLIGENCE — TOP 50 TRACKED ════════════════════════════════════════════════════════ autonation.com — #1 US dealer group /investors: Revenue $26.8B — +3% YoY /about: 340 dealerships — expanding in Southeast /careers: +22% digital sales positions SIGNAL: AutoNation investing heavily in digital retail penskeautomotive.com /investors: Used vehicle margins compressing — 8.2% vs 11% /press: UK expansion — 3 new premium dealerships SIGNAL: Used car margin normalization accelerating lithia.com /investors: Driveway.com online platform — 18% of sales /about: 300+ locations across 25 states BENCHMARK: Leading omnichannel dealer model

2Inventory Intelligence

AI agent tracks dealer inventory levels across brands by monitoring listing platforms, dealer websites, and auction data — providing real-time visibility into supply-demand dynamics by model and region.

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Monitor Inventory Dynamics
/products/pricing/pressOpenPageRank
DEALER INVENTORY INTELLIGENCE ════════════════════════════════════════════════════════ Brand Days Supply vs Normal Trend Our Brand 42 days Normal Balanced toyota.com 28 days -35% Tight ford.com 68 days +22% Elevated hyundai.com 52 days +8% Slightly high tesla.com 85 days +52% Building SEGMENT ALERTS: EVs: Industry avg 78 days — demand softening in some segments Trucks: 32 days — strong demand continues RECOMMENDATION: Adjust EV production mix — shift to hybrids

3Digital Retailing Trends

AI agent monitors online automotive retail platforms and dealer digital tools to track e-commerce adoption rates, customer journey patterns, and technology innovations — informing the digital transformation of our dealer network.

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Track Digital Retail Innovation
/products/pricing/blogIAB Categories
DIGITAL RETAILING LANDSCAPE ════════════════════════════════════════════════════════ carvana.com /products: 100% online — delivery in 48 hours /pricing: No-haggle pricing — instant trade-in offers /blog: 92% customer satisfaction — NPS 82 THREAT: Carvana recovery — regaining market share clutch.ca /products: Canadian online dealer — 14-day return policy /press: Series D — $100M funding SIGNAL: Digital-first dealers expanding globally roadster.com /products: Express Storefront — dealer digital retail tool /case-studies: 40% faster transaction times EVALUATE: Tool for our dealer digital transformation

4Franchise Network Health

AI agent assesses franchise network health by monitoring dealer group financials, store openings/closings, customer reviews, and regulatory compliance — identifying network vulnerabilities and growth opportunities.

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Assess Network Health
/about/investors/careersCountries
FRANCHISE NETWORK HEALTH — 1,840 DEALERS ════════════════════════════════════════════════════════ STRONG PERFORMERS (1,420 dealers — 77%): Above-target sales, CSI scores, facility standards WATCH LIST (340 dealers — 18%): Below-target performance in 1-2 categories Common issues: Aging facilities, digital adoption lag AT-RISK (80 dealers — 5%): Below-minimum performance — intervention required 18 dealers in bankruptcy-risk markets CRITICAL: 12 dealers in single-point ownership with no succession NETWORK GAPS: Austin TX: 0 dealers — population 2.3M (competitor avg: 4) Boise ID: 1 dealer — below capacity for market RECOMMENDATION: Open 3 new points in underserved metros

5Competitive Dealer Pricing

AI agent monitors competitor dealer pricing across regions by tracking online listings, incentive programs, and transaction price data — providing real-time competitive pricing intelligence for our dealer network.

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Track Competitive Pricing
/pricing/products/pressOpenPageRank
COMPETITIVE DEALER PRICING — MID-SIZE SUV ════════════════════════════════════════════════════════ Model MSRP Avg Trans. Incentives Net Our Model X $42,500 $41,200 $1,500 $39,700 toyota.com RAV4 $34,500 $34,800 $500 $34,300 honda.com CR-V $35,200 $34,900 $750 $34,150 hyundai.com Tucson $33,500 $32,100 $2,000 $30,100 ford.com Escape $36,800 $34,500 $3,500 $31,000 PRICING GAPS: Our net price $5,400 above Toyota — largest gap in 2 years Ford/Hyundai aggressive incentives eroding segment RECOMMENDATION: Targeted incentive in competitive metros

6Customer Experience Benchmarking

AI agent benchmarks dealer customer experience against competitors by monitoring review platforms, satisfaction surveys, and digital engagement metrics — identifying best practices and improvement opportunities.

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Benchmark Customer Experience
/support/about/blogOpenPageRank
CUSTOMER EXPERIENCE BENCHMARKS ════════════════════════════════════════════════════════ Brand CSI Score NPS Digital CX Trend lexus.com 892 74 8.4/10 Leader genesis.com 885 71 8.8/10 Rising Our Brand 842 58 6.9/10 Flat toyota.com 848 62 7.2/10 Stable honda.com 838 56 7.0/10 Stable TOP CX INSIGHTS: Genesis: Concierge service + at-home delivery — NPS 71 Our digital CX: 6.9/10 — below industry avg 7.4 RECOMMENDATION: Implement Genesis-style concierge service

7Dealer Technology Adoption

AI agent monitors dealer technology solution providers to track CRM, DMS, and digital marketing tool adoption rates — informing technology standards and investment decisions for the dealer network.

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Track Dealer Tech Solutions
/products/pricing/case-studiesIAB Categories
DEALER TECHNOLOGY LANDSCAPE ════════════════════════════════════════════════════════ cdk.com — CDK Global (DMS) /products: Fortellis platform — open API marketplace /pricing: $1,200-3,500/month per rooftop RISK: FTC investigation into DMS data practices tekion.com — Next-gen DMS /products: Cloud-native DMS — AI-powered /case-studies: 35% efficiency improvement at pilot dealers /press: $1B+ valuation — Series D EVALUATE: Modern DMS alternative for network migration carwars.com /products: Phone call tracking and analytics /case-studies: +18% appointment conversion rate SIGNAL: Call analytics driving measurable dealer ROI

8F&I Product Intelligence

AI agent monitors F&I product providers and dealer group strategies to track product penetration rates, profitability trends, and regulatory changes — optimizing F&I income across the dealer network.

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Track F&I Market Trends
/products/investors/complianceOpenPageRank
F&I PRODUCT INTELLIGENCE ════════════════════════════════════════════════════════ ally.com /products: EV-specific warranty products launched /investors: F&I penetration rates rising to 68% SIGNAL: EV F&I products growing — develop our offerings jmfamily.com /products: Digital F&I menu — tablet-based presentation /case-studies: F&I per unit +$320 with digital menu BENCHMARK: Digital F&I menus increase per-unit profit OUR NETWORK F&I PERFORMANCE: Avg F&I per unit: $1,840 vs industry $2,100 GAP: $260/unit below industry — $478M annual opportunity RECOMMENDATION: Mandate digital F&I menus network-wide

9Fixed Operations Analytics

AI agent monitors dealer fixed operations (service, parts, body shop) performance and competitive dynamics — identifying revenue optimization opportunities and service retention improvement strategies.

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Analyze Fixed Ops Performance
/products/pricing/supportIAB Categories
FIXED OPERATIONS INTELLIGENCE ════════════════════════════════════════════════════════ repairpal.com /pricing: Average repair costs by brand — benchmark data Our brand service retention: 38% at year 4 Industry average: 42% GAP: Losing $180M annually in service revenue to aftermarket openbay.com /products: Online service scheduling + transparent pricing /blog: 67% of customers want online booking SIGNAL: Service transparency expectations rising FIXED OPS OPTIMIZATION: EV impact: 40% fewer service visits — revenue risk OPPORTUNITY: Tire, brake, software services offset decline RECOMMENDATION: Launch transparent online service booking

10Dealer Network Dashboard

AI agent synthesizes all dealer network intelligence into an executive dashboard — providing leadership with real-time visibility into network performance, competitive dynamics, and strategic improvement priorities.

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Generate Dealer Network Dashboard
/investors/products/pricingOpenPageRankIAB Categories
DEALER NETWORK DASHBOARD — FEBRUARY 2026 ════════════════════════════════════════════════════════ NETWORK HEALTH: Dealers: 1,840 | Strong: 77% | Watch: 18% | At-risk: 5% PERFORMANCE GAPS: Pricing: $5,400 above Toyota in mid-size CX: CSI 842 vs Lexus 892 F&I: $260/unit below industry average REVENUE OPPORTUNITIES: F&I improvement: $478M annual Service retention: $180M recoverable
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Generate Dealer Network Report

Dealer Network Report — February 2026

EXECUTIVE SUMMARY ──────────────────────────────────────── Dealer groups tracked: 50 major groups Network dealers: 1,840 franchise points Digital platforms: 8 evaluated Technology solutions: 12 assessed KEY INSIGHTS Network generally healthy at 77% strong performance. Critical pricing gap of $5,400 vs Toyota in key segment. F&I per unit $260 below industry representing $478M annual opportunity. Service retention at 38% losing $180M to aftermarket. Digital CX score 6.9 below industry average. Recommend digital F&I mandate, transparent service pricing, and Genesis-style concierge pilot program.
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